Ways of recruitment and how to retain the vast majority of employees.
- An orientation program that not only reviews the “hotel rules”, but also stresses its “spirit of hospitality”
- Constant and ever-changing training of all departments
- Free transportation to and from the hotel
- Live-in arrangements for team- members living further away than 5 miles
- Fun events for all departments and for all level f employees ( annual staff party, sports events, volleyball teams )
- Excellent benefits and a wide range of programs for employees
- Set, maintain and follow specific job descriptions and tailor to the individual Property.
- Establish an orientation program that is consistently followed and does much Than merely explain the mechanics of being a hotel employee. Explain the company’s Goals, philosophy and culture to all new employees.
- Keep everyone informed about what’s happening, during both good and bad times. Clearly and quickly communicate decisions that effect anyone’s job.
- Make sure everyone knows, what is expected from him/her and for what he/she is accountable. People tend to stay around longer when they know exactly where they they stand.
- Base rewards solely on results and not on any subjective data.
- Set hotel standards at a very high level, even though the 100 % are not always reached, but the set expectations are covered.
- Enable your employees to do their best, by giving them as much authority as possible. The notion of empowering people is one of the best tools to motivate people.
- Establish a quality assurance program, no matter how small or big the operation, its not a gimmick – it is a way to encourage employees to share their expertise and express feelings in a productive way.
- Develop and maintain training programs from general orientation meetings to focused skills-development seminars. Use area colleges, hotel associations, franchise-sponsored workshops and industry-approved seminars to expand your workers potential and knowledge.
- Create an atmosphere of trust and sharing. Create a business “family” to which people will feel they belong and of which they will want to remain a part.
- The most effective way to reduce staff turnover is to meet the needs of your team members.
