creating global hospitality synergy

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Ten Laws Of Customer Satisfaction

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Free E-journal

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Free E-journal

Ten Laws Of Customer Satisfaction

 

 

Ten Laws Of Customer Satisfaction

 

  1. Recognize your guest

 

  1. Make A Positive First Impression

 

  1. Fulfil Your Guests Expectation’s

 

  1. Reduce Effort Required For Customer

 

  1. Facilitate Customer Decision Making

 

  1. Focus On The Customer’s Perception

 

  1. Avoid Violating Customer’s Unspoken Time Limits

 

  1. Create Memories Customer’s Want To Recapture

 

  1. Expect Your Customer To Remembe  Bad Experiences

 

  1. Put Your Customer In Your Dept

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