VascoVaz
About Me
My name is Vasco Vaz, and I am looking for a new opportunity in Rooms Division.
I have been performing in the hospitality business for over 8 years now, performing from 3-star to 5-star plus hotels in several international and cosmopolitan destinations.
Throughout this time I applied most of my time using my experience and testing new procedures in order to improve operations and ultimately increase guest satisfaction. In the past 3 years, I have been having the chance as supervisor of operations/assistant manager in the past 3 years to have more chances of using and developing leadership skills in order to put in practice the desired outcomes of my study of hospitality operations. I have been developing my teamwork abilities and empathy in order to get the utmost out of the collaborators, with mutual benefits.
My goal is to continue improving in this field, that I think highly adapts to my profile. In the future I would like to develop into an Operations Manager, and eventually a Hospitality Consultant.
I am proud of sharing with you my Hospitality Management Degree and Certificate of Revenue Management, that have been helping me a big deal in understanding to the best ability the fascinating complexity of the hospitality Industry.
Feel free to email me to: vasco.a.vaz@gmail.com or even share a message or call via WhatsApp using the number (+351) 966 033 199.
Education
Laureate International Universities
Hospitality Degree
Ecole Hoteliere Lausanne
Revenue Management Certificate
Work & Experience
Butler Assistant Manager
St. Regis Hotels & Resorts in Rome
• Assisted the Butler Manager in conducting operations in the Butler, Butler Service Desk (PBX) and Experiences departments. • Assisted Implementing the Salesforce CRM as GXP Champion and Administrator throughout the hotel, including giving formation to Heads of Department. • Assisted revising procedures and creating audits based on Marriott Standards and local innovations. • Training new hires.
Assistant Front Office Manager
Sundy Praia Lodge - National Geographic Luxury Lodges of the World
• Assisted the Front Office Manager in conducting operations in the Front Desk, Back Office and Reservations departments. • Assisted Implementing the Host PMS and Google G Suite throughout the hotel operations. • Assisted creating the procedures and training plans for 12 front desk agents.
Butler / Front Desk Agent
St. Regis Hotels & Resorts, Aspen, CO, USA
Portfolio
