josefumenberger

General Manager

Maikhao Dream Hotels & Resort ,Phuket

February 2020 onwards at Head Office responsible for owners asset but not limited April 2018 till February 2020 Natai Beach Resort & Spa 106 Rooms

General Manager (HQ)

Maikhao Dream Co.Ltd,

February 2020 - to present Maikhao Dream Hotels & Resorts Co. Ltd, Phuket, Thailand General Manager (HQ) www.maikhaodream.com Responsible for Head Office function of Maikhao Dream Hotel & Resorts Co, Ltd Asset profitability, total of 6 land plots Privat compound in working order of establishments Financial, Technical & Human Resources Coordination (Budget & FFE) Coordination with Area General Manager of property of Hotels Total responsible for 12 associates reporting directly to Managing Director April 2018 - to February 2020 Natai Beach Resort & Spa, Phang Nha, Phuket, Thailand General Manager https://natairesort.com 5 Star Resort Hotel, 106 Rooms & Beach houses at Phang Nha Beach 1 ADD /Thai Restaurant, 1 Mediterranean Restaurant, 1 Beach Bar, 1 Pool Bar, 1 Entertainment Bar, 1 Lobby Lounge, 9 Spa Treatment Rooms, Activity & Recreations, Events, Eco Farming project Total responsible for 140 + associates reporting directly to Managing Director Yearly Budget (entire Hotel Operations) of USD $ 2.5 Million Additional from June –August 2019 responsible as General Manager (interim) Maikhao Dream Villas & Spa, Maikhao, Phuket, Thailand 22 ultra luxury Villas, 3 F&B outlet, Spa, activities (100 team members) https://www.centarahotelsresorts.com/boutique/mdp/ General Manager(interim) Maikhao Hotel, Maikhao, Phuket, Thailand 142 Rooms & Apartments, 3 F&B outlets, Meetings rooms, (40 team members) https://www.centarahotelsresorts.com/managed-hotels/mhp/ Achievements' Implemented Training plans for all departments in to improved Guest feedback & revenue by 10 % Re vamped all Hotels SOP`s to all department in increasing positive guest feedback by 10 % Reduced pending holidays during low season of maximum 5 day per associate from 20 day of team of 160 Develop new concept for each outlet to improve guest expectations & satisfaction in high season Leading projects to improve maintenance throughout the Resort, Soft renovation program executions Work closely with Hotel Consultant to improve Hotels returns, Initiated HACCP principal to operation Improved customer satisfaction scores +10 % via Revinate, overall spend per Room occupied TREVPOR +5 % Improved general top income line and GOP, to be in line with monthly P&L budgets & profits