Cedric GM
About Me
Translator
HOTEL GENERAL MANAGER / EXECUTIVE LEVEL MANAGEMENT PROFESSIONAL
Luxury Hospitality Industry
Highly motivated, dedicated and performance-driven General Manager with more than 15 years management experience from working in leading hospitality establishments, including Shangri-La, Grand Hyatt, Capella and Dorchester Collection. Expert in delivering both top- and bottom lines in luxury destinations. Proven track record of developing luxury standards, launching new concepts, and exceeding guest expectations. Builds dynamic service cultures and provides coaching and mentoring to help team members succeed. Extensive knowledge of the upscale hotel arena.
§ Strong leadership skills. Self-driven and open with a positive mind-set.
§ Skilled Business Analysis, Trouble Shooting, and P&L management abilities.
§ Expert in developing business strategies, maximizing customer satisfaction, profitability, and market share.
§ Excellent strategic vision promoting well-practiced and pragmatic tactical applications.
Passionate about the hospitality business
Education
Penn Foster University
Studies for a BA in Hospitality Management
Promote
Hotel & Catering Management Studies
Work & Experience
Regional General Manager | Hospitality Director | Consultant
TKC Hospitality Group
Overview: Directed operations across five luxury boutique hotels and two F&B venues in Czechia, in addition to two large luxury hotels at SEOIL Hospitality Group in Reunion, driving substantial improvements in service quality, financial performance, and operational efficiency. Key responsibilities & Key Achievements: Strategic Development & Financial Analysis: Led financial modelling and market analysis for new hotel development projects, enhancing property viability and strategic positioning. Achieved a 5.5% increase in gross operating profit and a 15% rise in occupancy rates through the implementation of luxury standards. Revenue Management & Pricing Strategy: Developed and executed advanced revenue management and pricing strategies, significantly increasing revenue flows and aligning operations with financial goals. Technology Leadership: Managed the integration of state-of-the-art technology systems, including central reservation and property management systems, boosting operational efficiency and enhancing the guest experience. Operational Leadership & Team Development: Fostered a culture of excellence and innovation, recruiting and developing high-performing teams, and leading extensive training programs. This resulted in sustained improvements in guest satisfaction and operational efficiency. Sustainable Operations Initiative: Pioneered sustainable operational practices, setting new benchmarks for eco-luxury that exceeded financial targets and established the hotels as leaders in environmental stewardship. Digital Marketing & Brand Repositioning: Directed comprehensive digital marketing and rebranding initiatives that increased brand visibility, improved customer engagement, and strengthened loyalty, successfully repositioning properties in line with luxury standards. Luxury Service Overhaul: Oversaw a complete overhaul of service protocols, elevating service standards and driving significant growth in operational performance and profitability. Major Renovation Leadership: Led extensive renovation projects, demonstrating adept leadership in market repositioning efforts within the luxury hospitality sector, which enhanced property marketability and profitability within the luxury hospitality sector, thereby boosting market positioning and profitability.
Hotel General Manager
Relais & Chateaux
Key responsibilities & Key Achievements: Pre-Opening Leadership: Spearheaded the pre-opening and successful launch of this Relais & Châteaux 5-star hotel, skilfully overseeing all foundational operations and ensuring readiness for the grand opening. Renovation and Luxury Service Development: Directed extensive renovation works and was instrumental in designing, launching, and delivering luxury products and services that adhered to the highest 5-star standards. Financial and Operational Achievements: My strategic efforts resulted in a Gross Operating Profit (GOP) increase of +9%, a 15% rise in occupancy rates against budget forecasts, and an impressive guest satisfaction score of 93% as rated by Qualitélis. Strategic Business Planning: Formulated and implemented comprehensive business strategies, aligning operational goals with long-term profitability and market positioning. Community and Network Engagement: Established a robust local network with authorities and chambers of commerce, facilitating enhanced business operations and community integration. Performance Reporting: Conducted detailed monthly performance reporting to owners and the managing company, ensuring transparency and informed decision-making. Stakeholder Relations: Maintained an excellent relationship with the owning company and asset manager, fostering trust and collaboration that supported operational success and strategic goals.
Hotel Manager
Dorchester Collection
Coworth Park, Dorchester Collection - United Kingdom Key responsibilities & Key Achievements: Executive Leadership: Guided the executive committee of this distinguished 5-star hotel, fostering a culture of excellence and strategic innovation at all levels of management. Strategic Initiatives for Excellence: Implemented sustainable and measurable strategies that significantly enhanced guest experiences, boosted revenue, and improved cost-efficiency. These strategic measures directly contributed to increased profitability and enhanced service delivery. Award-Winning Achievements: My leadership efforts were instrumental in earning prestigious accolades such as 1 Michelin star and 3 AA Rosettes. Additionally, we achieved a 19% increase in revenue (rising from £16M in 2015 to £19M in 2017), improved profitability by 6%, and maintained a 93% guest satisfaction rate. Top Industry Recognition: Under my stewardship, Coworth Park was honoured as the best UK hotel by Condé Nast, a testament to our commitment to excellence and unparalleled guest services.
Director of Operations
Capella Hôtel Group - Singapore
Key responsibilities & Key Achievements: Comprehensive Operational Leadership: Spearheaded the entire operations and strategic oversight of the hotel’s food and beverage programs, including facility design and planning, ensuring a cohesive and innovative approach to luxury hospitality. Significant Improvements in Performance Metrics: Achieved an 11% increase in guest satisfaction (Unifocus) and a 16% growth in revenue, rising from $19 million in 2013 to $21 million in 2015, demonstrating effective revenue management and enhanced guest experiences. Prestigious Industry Recognition: Under my leadership, the hotel received multiple accolades including a Forbes 5-star rating, the “Best 5-Star Hotel in Singapore” by Choice Award, “Best Hotel in the World 2014” by Travel & Leisure, and “Partner Hotel of the Year 2014” by AMEX, affirming our status as a leader in global luxury hospitality.
Director of Food & Beverage
Hyatt Hôtel Martinez
Key responsibilities & Key Achievements: Comprehensive Departmental Leadership: Managed key operational departments including Front Office, Housekeeping, Reservations, Guest Relations, and Security, ensuring seamless service delivery and operational excellence across all guest touchpoints. Strategic Food & Beverage Leadership: Directed the food and beverage program at this iconic 5-star hotel, overseeing a team of over 150 associates. My leadership led to a 7% increase in guest satisfaction (Medalia) and an 8% rise in net income, demonstrating a significant positive impact on both guest experience and financial results. Revenue Growth Through Strategic Integration: Successfully integrated Hyatt Hotels' strategic frameworks, standards, and priorities into innovative concepts, which propelled a remarkable 24% revenue increase, amounting to €14 million, from 2009 to 2013. Event Management Expertise: Orchestrated large-scale, high-profile events, including Film Festivals, G20 summits, ILTM, Cannes Lions, and MIPIM, enhancing the hotel's reputation as a premier venue for global events.
