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Carolyn Lloyd

About Me

Dynamic Manager skilled in developing and training teams, rigorously controlling costs, and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Passionate about fostering a positive and results-oriented team culture.

With over 30 years experience in Hotel & Resort Management, personal development, the desire to achieve and exceed never diminishes.

An extremely capable, dedicated, and enthusiastic professional with extensive all-round experience in both mid-range and high-end properties. Career includes having been responsible for five new build hotels from plans to subsequent operations, and a further 5 hotel refurbishments, repositioning and reopening. A pro-active individual who can multi task, evaluate market trends and adjust in all situations to produce the desired results. Financially astute, computer literate, guest focused and standards driven with complete all round experience in every aspect of resort operations

Education

OND in Hotel Management 1980

South Warwickshire College of Further Education

2 Year Hotel management course, passed with distinction

Work & Experience

General Manager, Las Terrazas Resort & Residences, Belize

Las Terrazas Resorts & Residences

05/01/2018

General Manager of this luxury 5* 39 condominium residences (96 rooms), member of Preferred Hotels & Residences

General Manager, Efm Hospitality Solutions - Jamaica

Efm Hospitality Solutions

06/01/2020 - 12/31/2017

The company took over the former 96 room FDR Pebbles Resort in Trelawny to re position, upgrade and relaunch the resort. Ø Managed refurbishment program Ø Selected and purchased all FF & E and OS& E Ø Recruited all personnel, implemented SOP manuals and training Ø Selected and implemented PMS, Channel Management, Website and Social Media platforms

Director Special Projects

Efm Hospitality Solutions

02/01/2013 - 06/01/2015

Ø Conducted high-level feasibility studies for various hotel projects in the Caribbean Ø Produced Construction/Development budgets and operational budgets Ø Produced RFP documents for Management Contracts Ø Undertook operational audits, and hotel management oversight (300 rooms+)

Senior Consultant,

MacLellan & Associates, St Martin

12/01/2008 - 05/31/2013

Ø Asset management. Ø Operational Audits Ø Hotel sale, and purchase management. Ø Conducted extensive high-level feasibility studies for several new Condo Resorts around the Caribbean. Ø Operator Brand Selection Ø Produced Construction/Development budgets and operational budgets Ø Produced Condo Budgets

Portfolio

Image

Skills

Leadership & Direction
100%
Strong adaptability & responsiveness
100%
Budgeting & Cost Control
100%
Operational Management strength in Rooms Division and F & B
100%
Sales & Marketing Strength
75%
Motivation and Training
100%
Budgeting & Forecasting
90%
Computer literate
85%
People Management
100%

Awards

Hotel of the Year Award, Heart of England Tourist Board 1999
Hotel was awarded Hotel of the Year as a result of the outstanding team at the Stratford Victoria Hotel
Best Newcomer of the Year (General Manager) 2002
Awarded Best Newcomer for Marston Hotels, UK
Hotelier of the Year 2015
Awarded Hotelier of the Year by Trinidad & Tobago Hotel Association for a small Boutique Hotel in Tobago whilst working for Efm Hospitality Solutions in refurbishing, re-positioning and relaunching this 40 room property.