MarciaSilva
About Me
To whom may concern,
My name is Márcia Santos Silva, I have 8 years of experience as an Assistant
Spa Director/Spa Manager, and at this point I am looking for a new challenge. My
goal is to be part of a renowned company.
I have worked in several locations as Kuwait, Dubai and Portugal, and for different
brands such as Six Senses, Jumeirah and Hilton. Being part of pre-opening
teams, made my skillset and expertise a valuable asset to your organization.
I would like, in a personal interview, to be able to provide other information that I
am sure is of mutual interest.
I subscribe myself, with the highest consideration.
Education
Knowit
C nº F699609/2020 · European Laws, Communication & Behaviours, Pedagogical Methods and Techniques, Skills and Operational Objectives, Didactic Resources, Platforms: Features and Purposes, Quantitative and Qualitative Assessment
Raison D'Etre
Marketing, Business Development, P&L, Human Capital, Leadership, Business Excellence and Sales.
Barberyn Ayurveda Center
Ayurveda massage, Nutrition, Yoga and Ayurveda products knowledge
SIMAC
Anatomy, Massage, Pathology and Electrotherapy
Funada Center
Filipa de Vilhena
Work & Experience
Spa Manager
Vila Foz Hotel & Spa
Part of the Pre -opening team – main responsibility was to take start-up from pre-opening to full operation in order to achieve early profitability – other responsibilities - ensure the success of the establishment by hiring and training adequate staff members to deliver a spa's services; set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies; set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events; hands on creating promotional and public relations campaigns to raise public awareness and visibility of the spa and its services to generate sales and increase memberships; creating membership incentives and sales promotions leading to a larger client base; make sure that facilities were properly cleaned and that all equipment were in working order; assure that inventory of supplies were maintained; responsible for ensuring that customers' expectations are met; handle customer complaints and create customer service tools such as comment cards and surveys.
Assistant Spa Director
Six Senses Douro Valley
Main responsibility - Achieve maximum profits through commercial acumen & revenue generation and consistently build high performing spa operations, systems and structures; other responsibilities - Train and conduct appraisals for all team members; Implement departmental SOP, develop training plans; Ensure that all guest receive an efficient, friendly and personalized service from all team members; Manage guests complaints using guest feedback and directly contact to activate long-terms improvements in products and services; Responsible for retail shop, find new suppliers, stock control and cost control; Responsible for the activities in house for our guest; Responsible for organizing and maintaining a central facility to purchase all goods, conduct monthly stock check, provide guidance and action plans to exceed financial targets and KPI's. Working along with Director of Spa and Finance department to prepare budget, Sales to implement Marketing plan and responsible to meet and follow Spa branding.
Spa Manager
Hilton Ras Al Khaima Hotel & Spa
Ensure that guests receive an efficient, friendly and personalized service from all team members, consistently demonstrating unparalleled guest service behaviours; Manage guest complaints, using guest feedback to activate long-term improvements in products and services, Identify and perform ongoing training and develop needs for the spa team to add value to the business and to develop team member potential; Execute effective planning and delivery of sales, marketing and promotional activity to maximize all revenue opportunities in line with business objectives; Provide guidance and action plans to exceed financial targets and key business performance indicators; Work with Hotel General Manager to establish sound business plans and accurate interim forecasts, producing reports on performance as required; Perform appraisals to assist career development, progression and succession planning of the Spa team; Ensure that all Health & Safety regulations comply with company rules; Responsible for scheduling all Services and contact Providers to ensure adequate coverage; Perform other duties as may be assigned by the Hotel General Manage; Attend all weekly meetings and all trainings; Ensure that all staff implement LQW Spa standards.
Assistant Spa Director
Jumeirah Messilah Hotel & Spa
Part of the Pre -opening team – Recruit, train, create rota and supervise all team members; Implement departmental SOP, develop training plans, monitor performance and development; Ensure that all guest receive an efficient, friendly and personalized service from all team members; Manage guests complaints using guest feedback to activate long-terms improvements in products and services; Responsible for organizing and maintaining a central facility to purchase all goods, conduct monthly stock check, provide guidance and action plans to exceed financial targets and KPI's. Assist Spa & Leisure Director with budget, marketing, Spa branding and Menu.
Spa Manager
Vidago Palace hotel & Spa
Ensure that guests receive an efficient, friendly and personalized service from all team members, consistently demonstrating unparalleled guest service behaviours; Manage guest complaints, using guest feedback to activate long-term improvements in products and services, Identify and perform ongoing training and develop needs for the spa team to add value to the business and to develop team member potential; Execute effective planning and delivery of sales, marketing and promotional activity to maximize all revenue opportunities in line with business objectives; Provide guidance and action plans to exceed financial targets and key business performance indicators; Perform appraisals to assist with the career development, progression and succession planning of the Spa tea; Ensure that all Health & Safety regulations comply with ARS (Regional Health Administration); Responsible for the scheduling of all Service, Providers to ensure adequate coverage; Perform other duties as may be assigned by the Hotel General Manage; Attend all weekly meetings and all trainings; Ensure that all staff implement LQW Spa standards, Recruit, hire, train and, supervise all facility staff; Knowledge of all spa services and products.
Senior Therapist
Corinthia Hotel & Spa
Provide excellent customer service and help to monitor guest feedback; Create rota for all team members; Supervise effective daily operations including opening and closing procedures and cash handling procedures; Assist in developing monthly reports, implement proper inventory and purchasing procedures. Submit PO's to Director, manage and maintain appointment book. Knowledge of all spa services and product house, perform general massage and beauty rituals. Assisted manager with daily spa operations, including opening and closing procedures.
Spa Therapist
Porto Palacio Hotel & Spa
Perform general massages and beauty treatments along with high standard of customer service; perform sales achieving monthly targets. Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files. Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized. Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening. Maintained clients' treatment records and designed long-term care programs for return customers. Completed passive and active manual therapy techniques to help patients manage pain and related symptoms. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Maintained excellent attendance record, consistently arriving to work on time.
Ayurveda Therapist
Pedra de Lua
Perform Ayurvedic treatments (Abhyanga, Pada Abhyanga, Shirodhara, Pinda Sweda, etc)
Physical Therapy Assistant
Fisiomed Physiotherapy Clinic
Perform therapeutic massage and electrotherapy. Assessed treatment plans and made adjustments as needed for maximum benefits. Implemented treatment programs for elder people with arthritis and those in recovery from other injuries. Provided therapeutic treatments to patients after surgery.
Portfolio
