Mkipping@hotmail.com

General Manager

Viceroy Hotel Los Cabos

194 Rooms and Suites, 50 Condominiums and Villas, 5 F&B Outlets • Rebranding of Mar Adentro Hotel to Viceroy Los Cabos • Repositioning of Hotel, full build out of property • Creation of HOA and new F&B, Spa and PR structure and positioning • Creation of all Operating SOP’s for the hotel including but not limited to Rooms, Security, F&B etc. • Readers’ Choice Award 2019, 5th Best Resort in Western Mexico • Readers’ Choice Award 2018, 2nd Best Resort in the World, Best Resort in Western Mexico • Travel and Leisure World’s Best Awards 2020, 5 th Best Resort in Mexico, #96 Best Hotel in the World

General Manager

Viceroy Zihuatanejo

70 Rooms and Suites, 3 F&B Outlets, AAA 4 Diamond • Fully re-positioned property in 2014 • Creation of additional SOP’s and SOS to drive guest satisfaction and efficiencies • Improved resort programming and increasing guest satisfaction resulting in Condé Nast 2016 – ‘Top 15 Hotels in Mexico’, AAA 4 Diamond, Forbes Recommended • Introduction of Loss & Prevention program, Perfect Room and Overall Maintenance Program • Re-branding of Viceroy Zihuatanejo to Villa del Sol a Destination Resort to later become Thompson Zihuatanejo

Resort Manager and Director of Food and Beverage

Viceroy Anguilla

187 Rooms, Suites and 31 Villas, 5 F&B Outlets, Extensive Indoor & Outdoor Catering & Banqueting • SOP's creation for all outlets. Concept creation as well as menu design for all 5 restaurants during opening process of the resort, re-conceptualized fine dining outlet in 2013- average check improved by 30% • Introduction of ‘Culinary Conclave Event’, ‘Wine Dinner’, ‘Cooking with the Chef’, ‘Tasting with Sommelier’ • Implemented effective controls of food, beverage and labor costs among all departments and monitored the daily food and beverage revenues against budget and 90-day forecasts resulting in improved departmental profitability. Improved food and beverage costs and aligned the same with budget. • After 1-year additional responsibility as Resort Manager to fine tune all other operational departments, SOP’s etc.

Director of Food and Beverage

Four Seasons Las Vegas

424 Rooms and Suites, AAA 5 Diamond • Re-conceptualized the pool food & beverage offerings. Re-conceptualized the Verandah Restaurant • Drove guest satisfaction to over 96% • Revision the Catering packages and beverage menus to increase the average guest checks by 20% • Developed a wedding parlor inside the Four Seasons Hotel

Four Seasons Resort Papagayo Costa Rica

Director of Food and Beverage Director of Food and Beverage 2005-2008 155 Rooms and Suites, ‘Best Resort in Central America’, Travel and Leisure Magazine • Re-conceptualized ‘Papagayo’ and developed Caracol Golf Course Restaurant • Financial perfection, focus on F&B Cost and Average Check in all areas • Creative F&B development, sourced new tabletop for all